Frequently asked questions

Ordering and payment

Do I need an account?
Yes. A free account lets you check out, follow your orders and download your invoices at any time.

Which payment methods do you accept?
We accept major credit and debit cards, processed securely by Stripe. Your card details are entered on Stripe's page and are never stored by us.

Is my payment secure?
Yes. All pages use HTTPS and payments are handled by Stripe, a PCI-certified payment provider.

Will I get an invoice?
Yes. As soon as your payment is confirmed we e-mail you a confirmation with a PDF invoice. You can also download it from your account.

Delivery

How much is delivery?
Delivery is £4.99, and free on orders over £50.00.

How long will my order take?
We aim to dispatch within 1-2 working days, and standard delivery usually takes 2-4 working days after that.

Can I track my parcel?
Yes. We e-mail a tracking reference when your order is dispatched.

Returns

Can I return something?
Yes, you can cancel within 14 days of receiving your order. See our Returns & refunds page for the full details.

Your account

I forgot my password. What do I do?
Contact us at [email protected] and we will help you get back into your account.

How do I buy something again?
Open the order in your account and press "Buy again" to put the available items back in your basket.